Shipping policy

SHIPPING

Bougie Alchemists processes orders within 2-5 business days unless specified otherwise on the product's page and/or website. Shipping timelines are not guaranteed.

As soon as your order ships you’ll receive a shipment notification email or text with a tracking number.

The buyer assumes all responsibility for shipping costs + fees, including shipping insurance and signature, if requested.

HOW CAN I EDIT MY SHIPPING ADDRESS?

Please inspect your order upon reception and contact us immediately if your order arrives damaged. We can then file a claim with the shipping carrier. Kindly provide us with the photographic proof of damages within 2 days of receiving your purchased goods so we can help initiate the claim.

EXTREME HEAT

Our candles use natural waxes which can melt during hot summer months. High temperatures could cause candles to melt in hot trucks enroute. Order at your own risk. In order to avoid products delayed in trucks over weekends, we try to ship out products Mon-Fri during the summer months.

We encourage you to purchase shipping insurance, although shipping carriers may not be liable for damages occurring from melted wax.